Question 1

How do I book an experience on TRIPY?

Accepted Answer

Pick an experience, choose a date and the number of travelers, and pay securely with card, Apple Pay or Google Pay. You'll receive your mobile voucher by email within seconds.

Question 2

Do I need to print my ticket?

Accepted Answer

No. All TRIPY vouchers are mobile-friendly — just show the QR code on your phone at the meeting point.

Question 3

What is your cancellation policy?

Accepted Answer

Most experiences are free to cancel up to 24 hours before the start time for a full refund. Some non-refundable experiences (e.g. reserved time slots) are clearly marked on the product page.

Question 4

When will I be charged?

Accepted Answer

Your card is charged at the time of booking to confirm your spot with the local operator.

Question 5

Can I change the date of my booking?

Accepted Answer

Yes — if your experience is free-cancellation, you can cancel and rebook the new date. For non-refundable bookings, contact us and we'll do our best to help.

Question 6

What currencies and languages do you support?

Accepted Answer

Prices are shown in your local currency where supported. The site is available in English with more languages coming soon.

Question 7

Are the tours operated by TRIPY directly?

Accepted Answer

TRIPY partners with certified, licensed local operators in each destination, all reviewed for quality and safety.

Question 8

How do I contact customer support?

Accepted Answer

Email hello@tripy.travel, 7 days a week. We reply within a few hours, usually faster during business hours CET.